Policy Statement
As a law firm, Lanctot Avocats S.A. is bound by its professional obligations to preserve the confidentiality of information received in the course of its business. This privacy policy (hereinafter the Policy) reinforces Lanctot Avocats S.A.’s obligations of confidentiality and professional secrecy in accordance with federal and provincial laws regarding the protection of personal information in the private sector.
Recognizing the importance of the confidentiality and sensitivity of your personal information, Lanctot Avocats S.A. takes reasonable measures and acts with due diligence to ensure its protection against unauthorized use, alteration, or disclosure. To that end, this Policy describes the types of client personal information that are collected, as well as how they are used and shared. This Policy applies to all interactions between Lanctot Avocats S.A. and its clients.
Personal Information
The Act on the Protection of Personal Information in the Private Sector defines the term “personal information” as any information that relates to a natural person and enables that person to be identified, either directly or indirectly.
Personal information is collected on the Lanctot Avocats S.A. website in two ways, among others:
- Through the information provided on the website: When you fill out the “Contact Us” form on the website, you provide your first name, last name, email address, and phone number.
- Through cookies: When a user accepts a cookie on the website, the following information may be collected:
- Technical data: Technical information about the user’s device, such as IP address, browser type, operating system, screen resolution, etc.
- Browsing data: Pages visited, links visited or clicked on by the user, interactions with the site’s content, duration of the visit, navigation paths, etc.
- Location data: If the user has enabled geolocation, data regarding their approximate location may be collected.
- User preferences: Language preferences, site customization settings, products or services viewed, etc.
- Analytics data: Aggregated and anonymous data on user behavior, used for statistical analysis and to improve the site.
- Tracking data: If tracking cookies are used, information about the user’s activities on the site and possibly on other sites may be collected to create a profile of their interests.
- Advertising data: If advertising cookies are used, information about ads that have been viewed, clicked on, or interacted with may be collected to tailor ads to the user’s interests.
- Authentication information: If the site requires a login, cookies may be used to manage user authentication.
Handling of Personal Information
(a) Use of personal information
The information provided by users when requesting a service on the website is primarily used to contact them and, if necessary, to create their “customer profiles.” As for the information collected by cookies, it may be used for various purposes, including:
1. Personalizing the user experience: Data can be used to tailor content, recommendations, special offers, and website features based on user preferences and behavior.
2. Analysis of user behavior: The data collected helps us understand how users interact with the site, which pages are the most popular, how much time they spend on the site, and so on. This helps improve the site’s usability and user-friendliness.
3. Website optimization: The information collected can help identify areas of the website that need improvement in terms of design, performance, or content, in order to provide a better user experience.
4. Targeted marketing: Data can be used to create targeted marketing campaigns based on users’ interests and behaviors, showing them relevant ads.
5. Market analysis: Aggregated and anonymous data can be used to analyze market trends, evaluate the effectiveness of products or services, and make strategic decisions.
6. Improving products and services: The information collected may be used to gather user feedback and improve products or services based on their needs and suggestions.
(b) The retention, sharing, and destruction of personal information
Data collected via cookies is retained only for as long as necessary to achieve the purposes for which it was collected and will be deleted immediately once those purposes have been fulfilled.
The data collected may be shared with Lanctot Avocats S.A.’s IT partner, which is responsible for the firm’s technology management. This data is shared solely for the purpose of processing the firm’s data and is not shared with any other third parties. Strict security protocols are in place to ensure the security of this data.
Lanctot Avocats S.A. is required by professional ethics to retain client files for at least seven years from the date they are closed. After this period, the information is destroyed.
(c) Protection of personal information
Lanctot Avocats S.A. takes the necessary measures to protect the personal information it collects, from the time it is received until it is destroyed. Externally, the firm works with an IT team to ensure the security of its servers. Internally, the firm ensures that appropriate physical, technical, and administrative safeguards are in place to protect the confidential data entrusted to it. However, it should be noted that these methods are not 100% secure. Therefore, if you have reason to believe that personal information has been compromised, please contact us directly at the address listed below.
How can I contact Lanctot Avocats S.A.?
If you have any questions or comments regarding this Policy, wish to exercise your rights, file a complaint, or obtain information about our policies and practices concerning our service providers, please contact our Privacy Officer, Ms. Anthonia Fanokoa, by email at confidentialite@lanctotavocats.ca or by mail at the following address:
Lanctot Avocats, Inc.
To the attention of the Privacy Officer
1080 Beaver Hall Drive, Suite 1610
Montreal, Quebec H2Z 1S8